? Free trackable shipping for Singapore orders above $39.
? Packages will be sent out default either as Registered Article or Smartpac, delivered by Singpost.
? If there’s is a preferred courier, fees may vary. (eg. Grab Delivery, Lalamove, Qexpress)
? We do not provide untraceable mailing currently as we hope to provide a smooth delivery of your Mochi Buddies to you.
? In any case the recipient is uncontactable at the point of delivery resulting in a failed delivery, Mochi Buddies would not be covering any forms of redelivery fees. It would be borne fully by the recipient.
? For overseas customers, please note that any forms of import duties, custom and local sales taxes would be fully borne by the recipient.
? We ship worldwide.
? Please be informed that due to the current ongoing pandemic, packages may be delayed especially for international mails.
Refund & Returns
? All items sold are non-refundable and non-exchangeable unless for the following reasons:
Items are damaged upon delivery.
? All sales items, seconds are non-refundable and non-exchangeable strictly.
? If an exchange were to be done, Mochi Buddies would not cover any form of shipments fee back to us.
? If a refund is valid, Mochi Buddies would refund the amount, however excluding shipping.
? All refunds and exchange will only be valid, 7 days upon delivery of item for all orders.
Items returned must be brand new, unused, including all packaging, tags and free gifts.
Wrong Address Information
? Any error on the order information sent in before shipment can still be corrected. Kindly inform us to make the necessary changes.
? We regret to inform you that if the package had been shipped, no further changes can be made.
? Kindly double check your address before checking out to enjoy a smooth shopping process at Mochi Buddies.